Support

Getting help

Email contact@kinpiggy.com. There is no ticket number to quote and no form to fill in.

What helps us answer on the first reply: the email address you sign in with, what you expected to happen, what happened instead, and the version of the app. The version is at the bottom of Settings, under the legal links — something like KinPiggy 1.1 (29).

If it is about a specific figure, tell us the date and the amount rather than a screenshot of the whole month. We cannot see your data — everything in your family is readable only by your family — so the details you give us are all we have to go on.

The bank connection stopped bringing in transactions

Almost always this is consent expiring, and it is meant to. European banking rules give an app permission to read your account for a limited time, and then that permission ends. Nothing is broken and nothing was lost; the connection simply needs renewing.

Open Settings → Bank connections. A connection that needs attention says so. Tap it, and you go back to your bank to confirm — the same screens as the first time. Transactions from the gap are fetched once it reconnects.

Your bank credentials are typed to your bank, inside your bank's own screens. KinPiggy never sees them and has nowhere to put them if it did.

A transaction is missing, or appears twice

Banks publish a card payment twice: once when it is authorised, and again days later when it settles, sometimes with a different date and a slightly different amount. KinPiggy matches the two and keeps one. When the descriptions differ too much for that to be safe, it keeps both rather than silently dropping a real expense.

To merge them by hand, open the Statement, select both lines and reclassify them together; to remove one, mark it ignored. Ignored lines stay visible under the statement filter, so nothing disappears for good.

A missing transaction is usually one still marked pending by the bank, or one on an account you chose not to include. Settings → Bank connections lists which accounts are included — the business account you excluded on purpose will be there, switched off.

Your subscription

Billing is handled by Apple, not by us. That means we cannot see your card, cannot charge you, and cannot cancel on your behalf — but it also means everything is in one place you already know.

To cancel: on your iPhone, open Settings, tap your name at the top, then Subscriptions, then KinPiggy. Cancelling stops the renewal; you keep the app until the date you have already paid for.

To ask for a refund: Apple handles refunds at reportaproblem.apple.com. If Apple grants one, KinPiggy is told and the family's access ends then, not at the end of the month.

The price is per family, not per person. One subscription covers everybody in it. When a family grows past what its plan covers — more people, or more bank accounts — the app says which of the two it was and offers the plan that fits. Changing plan is an upgrade within the same subscription, so Apple works out the difference for the days already paid.

The first fourteen days are free and ask for nothing. Nothing is charged until somebody chooses to subscribe.

Leaving, and deleting your account

The path is Settings → Delete my account, inside the app, and it deletes rather than deactivates.

What it does depends on who you are. If the family is yours — you created it — deleting takes the whole family with it: every bucket, budget, expense, bank connection and shopping list, for everyone. The screen says so before it asks. If you want the family to carry on without you, hand it to somebody else first, in Family members.

If you are a member, you leave and the household keeps going. What you posted stays, because deleting it would change other people's budgets — but it stops being attributed to you.

Either way your sign-in goes too. The same email address can start again from scratch afterwards.

Where your data is, and who can see it

On servers in West Europe (London). Your family's records are readable by your family and by nobody else — that is enforced by the database itself, not by the app being polite about it.

The full account is in the Privacy Policy, including what we deliberately do not collect: no analytics, no advertising, no tracking of any kind.

For access, correction or deletion of your data under the GDPR, write to privacy@kinpiggy.com — that address, rather than support, so the request gets the response time the law asks for.